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Qualitynet achieves ISO Certification

Qualitynet News -> Qualitynet achieves ISO Certification

Qualitynet, Kuwait´s leading Internet and Data Communications Service Provider, has achieved ISO 9001:2000 certification. Qualitynet is the first company from its industry to attain this certification in Kuwait. DNV (Det Norske Veritas) awarded Qualitynet with this certification based on the evaluation done on all activities and sections of the company.


Qualitynet´s Managing Director, Mr. Rashid Abdulla stated that this certification has added another feather to Qualitynet´s hat. He also added that being the leader in Kuwait is the basic objective worked for, attained and maintained by the organization from its first year of inception. This achievement is a recognition and reward to each and every staff member of Qualitynet since it is the result of all the employees dedication and professionalism, mentioned Mr. Abdulla. He stated that the top management of the company is very proud since this recognition certifies that all systems, procedures and services of Qualitynet are at par with world-class standards and that globally recognized and accepted standards were practiced at Qualitynet even before the ISO evaluation.  The Quality Policy was implemented throughout the circulatory system of Qualitynet targeting and delivering the most satisfactory customer services possible, concluded Mr. Abdulla.

Mr. Baljit Singh, the DNV Lead Auditor, stated that auditing Qualitynet to the ISO 9001:2000 standard was a pleasurable experience by itself since the company exhibited professionalism of a very superior nature, which is not very easily witnessed. He added that the outflow of the concepts of customer service & customer satisfaction could be seen and felt literally emanating from the Managing Director onwards. The highlight of the three-day audit was the total compliance to the ISO 9001:2000 system with no non-conformity. 

DNV´s Lead Auditor congratulated Qualitynet for their exceptional teamwork and emphasis on proactive Customer Care and continual monitoring of performance objectives. Qualitynet has been one of the most proactive organizations to be audited for the prestigious ISO 9001 certification.

Mr. Singh also added that it was clearly a case of excellent teamwork and commitment to the cause of providing the customer with best value for money.

Qualitynet Managing Director, Mr. Rashid Abdulla, concluded the session by expressing his gratitude to DNV, Mr. Singh, the management and all staff members of Qualitynet.

Qualitynet opens sales outlet at Eureka in Salmiya

Qualitynet has successfully launched its new sales outlet at Eureka Electronics Mega Store in Salmiya, Salem Mubarak Street. Mr. Essa Kooheji, the General Manager for Customer Services at Qualitynet stated that the company takes great pride in opening up a full service outlet at Salmiya to facilitate and serve the customers in that locality.

The company has taken a step ahead towards reaching to the customer and creating an easier and faster access for the customer to reach Qualitynet. He also mentioned that Qualitynet looks forward with great expectation and potentials in joining hands with a professional and strategic organisation like Eureka.

Qualitynet has chosen Eureka as a strategic partner in this venture due to the very novel, strong and strategic position of Eureka in the electronics market of Kuwait. Mr. Kooheji also commented that the very professional customer service and the extremely customer oriented attitude of Eureka complements the same approach and beliefs practised by Qualitynet during its history as the leading Internet and Data Communications Service Provider of Kuwait.

Qualitynet´s outlet at Eureka, on the mezzanine floor, will provide customers with all service operations as at the head office, including subscription of new accounts and renewal of subscriptions of DSL, Dial Up and Xtra prepaid cards. Professional staff from Qualitynet will be available throughout the official working hours of Eureka, which is 10 am to 1 pm and 5 pm to 10 pm.

Mr. Hadi Chelala, the Operations Manager of Eureka stated that Eureka, in addition to being the largest Electronic showroom in Kuwait, has also developed the image of a one-stop-shopping point for all IT requirements including computer systems, software and accessories of various brands giving the customer the benefit of vast choice. He mentioned that the presence of Qualitynet in close proximity is a blessing for the customer to satisfy all his Internet and IT requirements at one location. Mr. Chelala also stated that the new and strategic marketing partnership between Eureka and Qualitynet is planned to grow into more active and extensive realms to provide the customer with more services and excellent benefits by integrating various activities like joint and cross promotions.

Qualitynet and Eureka has also jointly provided 8 PC stations at Eureka for the convenience of the customers to experience free Internet and broad bandwidth demonstrations.

Mr. Chelala proceeded into stating that Eureka has 7500 products displayed under one roof representing 222 international brands and 55 agents, where as Qualitynet is highly reputed as the leader in providing Internet and Data Communication services in the state of Kuwait. He mentioned that joining hands of the two large organisations has germinated a very solid and strong alliance. He disclosed that Eureka has provided all necessary support and facilities to Qualitynet for operating from Eureka in Salmiya, including a prestigious and convenient location and the very good support required for handling professional operations. He also mentioned that Eureka has extensive plans to open new showrooms at major localities of Kuwait and will be proud to have Qualitynet as a strategic partner in these future expansions.

Mr. Kooheji concluded stating that Qualitynet clients could also renew their subscriptions of various services online at www.myqstore.com or by calling 804444 and using their credit cards to save time, effort and money.

Qualitynet looks forward to serving its customers in the very best way possible by opening new branches in various key locations in Kuwait to ensure easier and faster access for the customers.